We at Carlisle Fields and Company have a different concept of what you as a client should expect from your insurance agency. For some time now, business in general, in our opinion, has been more concerned with price and sales than with quality and service. Automated phone attendants, nameless clerks at the end of 800 numbers and a general attitude that you, the customer, aren't really that important, have become the norm rather than the exception.

In response to this trend, Carlisle Fields and Company has decided to make a written commitment to our clients. As a client of our agency we hereby promise:

• To contact you annually (at a minimum) to review your current exposures and to make certain you are adequately protected against property and liability losses.
• To keep you advised of legislative activities, judicial decisions or market changes that might have a significant impact on your insurance coverages or needs.
• To send you a newsletter every month filled with interesting, educational and informative articles.
• To strive to always place your coverage with top-rated carriers with excellent track records for prompt and efficient claims service.
• To always answer the phone with a live person and not a machine.
• To assign a licensed, knowledgeable and trained personal insurance specialist to handle your account.

In return for this commitment we would ask the following of you:

• An understanding that this type of commitment on our part comes with a cost, and that while we will always strive to be competitive, we may not always have the very lowest price in every situation.
• A willingness to refer us to your friends and associates who might appreciate the quality of service we provide.
• The trust to allow us to do a thorough analysis of ALL your insurance needs and policies, including your life, disability income and annuity programs as part of our regular personal exposure review program.